For Jobcentre teams and councils in England
See the next action, not just the last appointment
A young person's next step can cross training, work and education. Shine gives young people free career exploration and gives partner teams a paid, action-led view of follow-ups, local opportunities and recorded destinations.
A caseload view built around what happens next
Prioritise
See due follow-ups and engagement signals for linked young people. Staff retain the judgement and safeguarding response.
Act
Record a conversation, training referral or job-related action, and set the next check-in date in the same workflow.
Follow through
Record a placement, monitor progress and review destination check-ins instead of counting a referral as an outcome.
Different teams, different duties
For local authorities in England, section 68 of the Education and Skills Act 2008 concerns promoting participation in education or training for 16- and 17-year-olds; section 69 concerns arrangements to identify young people not participating. The September Guarantee concerns an offer of a suitable education or training place after Year 11. These are not Jobcentre Plus statutory duties, and Shine cannot discharge them on a council's behalf.
Jobcentre teams working with older young people can use the same progression view for conversations about training and entry-level work. It does not replace DWP case management, benefit decisions or a work coach's professional judgement.
From conversation to a recorded next step
- ConnectA young person joins the linked cohort and explores careers, apprenticeships and local entry-level opportunities for free.
- Follow upA partner records a check-in, support category and next date. Sensitive details still belong in your approved case-management and safeguarding process.
- ReviewUse destination records and PDF/CSV exports as supporting evidence. Agree fields, permissions and any import mapping locally before using data for returns.
Explore the Tottenham example
Our Tottenham Jobcentre scenario demonstrates follow-up prompts, a caseload view, placements and monitoring using fictional people and historical example outcomes. It is not a live Jobcentre, council or DWP deployment.
Common questions
- Can Shine help a council identify young people needing a follow-up?
- The partner dashboard surfaces recorded inactivity, low confidence and outstanding follow-ups for linked learners. Staff decide what support is appropriate and continue their own statutory processes.
- Does Shine connect directly to DWP or council case management systems?
- No direct DWP or council case-management integration is promised. Staff can use available PDF and CSV exports, subject to their own data-handling rules and field checks.
- How are sustained outcomes tracked?
- Staff can record a placement, move a learner into monitoring, follow up on destinations and retain aggregate impact after personal details are removed. A recorded placement is not proof of a verified sustained outcome.
- Is the Tottenham Jobcentre example live casework?
- No. It is an isolated fictional demonstration of the workflow, not a DWP partnership, live caseload or verified employment outcome.
Official sources
See the dashboard with your own cohort
Free for learners. The partner dashboard is a paid annual subscription with unlimited learner sign-ups.